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Previous Incidents

[Resolved] Performance Issues

This incident lasted 1 hour and 5 minutes.
Mon, 16 Sep 2019
15:59:36 EDT

Some users may encounter slower than usual loading times. Our engineers are investigating.

16:22:15 EDT

Our engineers applied a fix to our back-end services and are monitoring the performance.

17:05:19 EDT

All systems normal.

[Resolved] Zendesk Performance Issues

This incident lasted 2 hours and 9 minutes.
  • Phone Support
  • Help Center
Fri, 13 Sep 2019
12:37:46 EDT

Zendesk is currently experiencing performance issues. During this time, our users may experience issues loading help center articles along with delays in submitting support requests. Our engineers are actively monitoring Zendesk for updates.

13:23:20 EDT

Update from Zendesk -

"[Zendesk is] currently addressing a critical outage of an internal system affecting Pods 14, 19, and 23. There is no ETA at this time, but [Zendesk is] working as quickly as possible."

14:06:55 EDT

Zendesk's performance is recovering. Our engineers are monitoring the situation.

14:47:34 EDT

All systems normal.

[Resolved] Back-end Performance Issues

This incident lasted 2 hours and 53 minutes.
  • Full Site
Wed, 11 Sep 2019
13:53:50 EDT

Our engineers identified a performance issue on our back-end systems. They engaged our vendors and are working on applying a fix.

14:41:17 EDT

Our engineers identified a fix and are applying it now. Some users may briefly encounter slower page loads.

14:53:34 EDT

Our engineers applied the fix and are monitoring our services.

16:47:36 EDT

All systems normal.

[Resolved] Mobile App Returning Doh! Pages

This incident lasted 1 day, 6 hours, and 1 minute.
  • Mobile App
Tue, 10 Sep 2019
10:45:44 EDT

Our engineers are investigating.

11:48:11 EDT

We've resolved the core problem, however users on specific service providers may encounter issues.

20:30:46 EDT

Our Mobile application is working for all users except those on the Verizon Wireless network. We reached out to Verizon are waiting on a response and resolution.

20:35:04 EDT

These are customers reporting issues with Verizon Wireless network -

Wed, 11 Sep 2019
08:45:37 EDT

Our engineers are actively working on a solution for our Verizon Wireless customers encountering errors. We engaged Verizon and our other vendors.

13:25:23 EDT

Our engineers applied a fix and are monitoring the situation. There are confirmed reports of the Mobile application working for Verizon users.

16:47:19 EDT

All systems normal.

No further notices from the past 7 days.